Job Description
The Service Dispatcher is responsible for receiving customers calls and dispatching fuel service technicians. This critical role coordinates with the many departments to understand and respond to customer requests. Service dispatchers must remain calm under pressure, prioritize requests, communicate effectively, and dispatch fuel technicians for response/repairs. This role also interfaces with several key departments to ensure accurate and timely billing.
Use excellent communication skills and professionalism to receive calls, discuss customer needs, obtain relevant information, and dispatch service technicians for response and resolution.
Captures data in real time for service calls and communicates to stakeholders.
Coordinates with customers on schedules, service needs, and provides follow up information.
Dispatches technicians based on the type of call, priority, skill sets, and the geographic area.
Coordinates with Service Manager to plan daily service calls and work activities to meet the customer needs.
Considers work to be performed to identify potential safety hazards and either eliminates the hazard or reports the problem to manager for resolution prior to beginning work.
Reports accidents or injuries to manager immediately.
Generates reporting to improve response time and service scorecard
Maintains a preventative maintenance schedule and project schedule to accommodate customer needs.
Provide spreadsheet, profit and loss statements, and other reports when necessary.
Company Description Specialized Recruiting Division of Express Employment Professionals
-texas-arlington
Specialized Recruiting Division of Express Employment Professionals\r\n
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