Job Description
Salary: $3,239.00 - $4,299.00 Monthly
Location : Thurston County - Lacey, WA
Job Type: Full Time - Permanent
Job Number: 2025-PDC-002
Department: Public Disclosure Commission
Opening Date: 05/27/2025
Closing Date: 6/8/2025 11:59 PM Pacific
Description Customer Service Specialist 2 Monday - Friday | 8AM - 5PM
NOTE: This is an on-site position based in Olympia. The standard office hours are Monday through Friday, 8:00 a.m. - 5:00 p.m. The hiring team may make a hiring decision at any time. It is within your best interest to apply for this position at your earliest convenience.
Interested in helping shine a light on money in politics so that the people of Washington state understand who and what is influencing their elected officials? Are you skilled at explaining complex laws, rules, and procedures in layman's language and applying them to real-world situations?
was created by an initiative of the people to provide timely and meaningful public access to accurate information about the financing of political campaigns, lobbyist expenditures, and the financial affairs of public officials and candidates, and to ensure compliance with and equitable enforcement of Washington's disclosure and campaign finance laws.
About the Opportunity: As a Customer Service Specialist 2, you will independently handle customer inquiries, complaints, and service issues by explaining the agency's interpretations of laws, policies, and procedures related to the Public Disclosure Commission (PDC). Acting as a liaison between clients and the agency, you will assist customers in accessing services, navigating agency-specific web tools, and using online systems such as filing and registration applications. Your key responsibilities will include responding to inquiries via phone, in-person, and the online help desk; guiding users through the Commission's website; and utilizing the PDC's database to address questions. You will also assist with standard application processes, explain forms and materials, and review and enter data from disclosure reports to ensure compliance with filing requirements. Additionally, you will scan, index reports, and manage mail processing tasks. This role is vital for maintaining effective communication and resolving client/customer issues. The position ensures advanced customer service while adhering to agency policies and procedures.
Who we are looking for: We need someone who has superior attention to detail and can perform independently. If you are someone who wants to work with a collaborative team of dedicated staff and you are committed to ensuring public access to information, this job is for you!
Duties Some of What You Will Enjoy Doing Includes: - Providing customer support via telephone, in person, and through the online help desk.
- Assisting customers in navigating the Commission's website to find desired information.
- Guiding customers through the filing and registration application process, including providing instruction on PDC processes and procedures.
- Interpreting and applying laws, regulations, and procedures to resolve inquiries related to filing requirements, e-filing systems, complaints, and other PDC services.
- Independently resolving routine complaints and referring complex issues to appropriate PDC staff.
- Using the PDC's database and imaging system to research and respond to inquiries from the public and staff.
- Clearly explaining forms, pamphlets, and other informational materials. Delivering presentations on related state or federal agencies as needed.
- Reviewing and entering relevant data from disclosure reports submitted by regulated campaigns and lobbyists.
- Ensuring compliance with filing requirements by reviewing reports and following up with filers to correct deficiencies or to request additional required information.
- Extracting and entering relevant formation from reports into the agency database.
- Scanning, digitizing, and indexing disclosure reports and related documents for electronic storage.
- Managing incoming mail, including sorting, date-stamping, and filing paper reports to appropriate recipients in a timely manner.
- Independently reviewing incoming reports and correspondence, responding to routine inquiries, and referring complex matters to relevant staff.
- Other duties as assigned.
Qualifications Required Qualifications: To qualify for this position, a candidate must possess one (1) of the following education and/or experience options:
(OPTION 1): - Associate's degree; AND
- Two (2) years of experience providing assistance to clients or customers regarding inquiries, complaints, or problems.
(OPTION 2): - Bachelor's degree in accounting, political science, communications, law, or a related field.
(OPTION 3): - Four (4) years of combined education and/or experience providing assistance to clients or customers regarding inquiries, complaints, or problems.
- Note: Candidates with relevant experience, community engagement, or certifications in public policy or advocacy are encouraged to apply.
Skills and Abilities: - Effective written and verbal communication skills for diverse audiences.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Familiarity with online collaboration tools and remote work platforms.
- Strong problem-solving skills.
- Basic knowledge of agency-related laws, policies, and procedures.
Preferred Desired Qualifications: - Intermediate computer skills in the following: Microsoft Word, Excel, and Outlook.
Supplemental Information How to Apply: Interested? We would love to hear from you! Click "Apply" at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.
Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position: - A letter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this position
- A current resume, detailing experience, and education
- A current list of at least three (3) professional references with current contact information
Do not attach any documents that include photos or private information (social security number, year of birth, etc.).
Please Note: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not be substitute for completing the "duties summary" section of the online application. Please do not refer to the resume for detail or your application may be disqualified.
Background Check Notice: Prior to any new appointment into The Public Disclosure Commission, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
Opportunity for All: The Public Disclosure Commission celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.
Contact Information: For questions about this recruitment or to request a reasonable accommodation in the application process, contact Aggie Swanson by email at Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for
exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave Most employees whose family member or household member dies, are entitled to three (3) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 12-31-2022
01
Are you currently employed by the Public Disclosure Commission?
02
Are you willing to undergo a background check as a condition of employment?
03
What is your level of education?
- High school diploma or GED
- Some or no college
- 1 year of college (30 semester or 45 quarter credits)
- Associate degree OR 2 years of college (60 semester or 90 quarter credits)
- 3 years of college (90 semester or 135 quarter credits)
- Bachelor's degree or higher in accounting, political science, communications, law, or a related field
- Bachelor's degree or higher in an unrelated field
04
What was the major or focus of your degree? If this does not apply to you, please indicate "N/A."
05
How many years of experience do you have with providing assistance to clients or customers regarding inquiries, complaints, or problem resolution?
- Less than 1 year
- 1 year but less than 2 years of experience
- 2 years but less than 3 years of experience
- 3 years but less than 4 years of experience
- 4 or more years of experience
- I do not have this experience
06
If you indicated having professional experience in the previous question, please describe your duties, where and how you gained this experience, including names of employers, and dates of employment. If you do not have this experience, please indicate "N/A."
07
Please select all options that apply to you:
- I have intermediate computer skills in Microsoft Word.
- I have intermediate computer skills in Excel.
- I have intermediate computer skills in Outlook.
- I have intermediate computer skills in PowerPoint
- I am familiar with online collaboration tools and remote work platforms.
- I have basic knowledge of agency-related laws, policies, and procedures.
- None of these apply.
08
From the question above, briefly describe what online collaboration tools and remote work platforms you have used. If this does not apply to you, enter "N/A."
09
How did you learn about this job posting?
- Careers.wa.gov
- Friend
- Indeed
- Job Fair
- Job Board
- LinkedIn
- WorkSource
- Other
10
We would like to know where you heard about this position. If you selected Job Fair, Job Board, or Other, please let us know the specific name of the college, job board, or place you heard about this position. If you selected a specifically named job board or webpage (listed above), please enter "N/A".
Required Question State of Washington
Job Tags
Holiday work, Permanent employment, Full time, Part time, Local area, Remote job, Flexible hours, Shift work, Monday to Friday,