IT Helpdesk Technician Job at OpenLoop, Des Moines, IA

a2pwaEp2YUdQN0ZETytGWHNEZ0plSTV3
  • OpenLoop
  • Des Moines, IA

Job Description

About the Role OpenLoop is looking for an IT Helpdesk Technician to join our team at the HQ in Des Moines, IA. In this role, you will be responsible for supporting our employees and ensuring smooth daily IT operations. In this role, you'll provide first-level technical support, troubleshoot hardware and software issues, and help keep our systems running efficiently. What You'll Do Providing Tier 2 & 3 level support to users via Slack, Email and Zoom. Improve & refine helpdesk processes, documentation, and systems as needed as needs of business change. Escalate issues to teammates/management and/or other departments as appropriate. Ability to manage multiple and, sometimes, competing priorities with some guidance. Onboarding new employees while providing top notch customer service. Provision access to SaaS applications. Provide support for networking/work from home issues. Assist in long term IT projects. Other duties as assigned. Who You Are 4+ years of General IT experience. 2+ years macOS in the enterprise experience and macOS MDM experience (JAMF, Mosyle, Kandji). Experience with Okta, Google Workspace, Zoom, Slack, Atlassian (Jira/Confluence), and Office365 Administration. Excellent customer service & communication skills. Experience in a fast paced/startup environment is highly preferred. Experience with cybersecurity tools and best practices. Experience working in HIPAA, SOC2, and HITRUST complaint environments. Familiar with ITIL Framework. Remote Salary Range

$58,000-$68,000 USD

About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition, for salaried positions you would also be eligible for: Medical, Dental, and Vision plans Flexible Spending/Health Savings Accounts Flexible PTO 401(k) + Company Match Life Insurance, Pet insurance, and more Sound like a good fit? We'd love to meet you. OpenLoop

Job Tags

Work from home, Flexible hours,

Similar Jobs

Unifi Aviation, LLC

Janitorial Agent (UA) - ORD (Night Shift) Job at Unifi Aviation, LLC

 ...information Job Title Janitorial Agent (UA) - ORD (Night Shift) Date Thursday, June 26, 2025 Entity...  ...City Chicago Base Pay Rate: $ 19.65 Full/Part Time Full Time Exempt or Non-Exempt Position Non-Exempt... 

Certified Mobile Notary Service

EMAIL MARKETING SPECIALIST | Work At Home Minneapolis, MN Job at Certified Mobile Notary Service

 ...EMAIL MARKETING SPECIALIST | Work At Home Minneapolis, MN Internet, computer, phone line, transportation Skills: Customer Service, Sales or Communication...  ...Basic English written and spoken skills Application Process Apply at our careers page by selecting the Email... 

Aveanna Healthcare

Home Health Aide Intern Job at Aveanna Healthcare

 ...Overview: The Home Health Aide Intern role is an entry-level position in Aveannas Delaware PDN business. Locations may hire or select current...  ...into this position with the intent of enrolling them in Care Academy, a structured, externally administered training program... 

American Family Care

Medical Office Manager Job at American Family Care

 ...Description Job Description Summary Manage operations for a primary care/urgent care...  ...onboarding processes for various roles; medical receptionist, medical assistant, lab...  ...various tool. Ensure compliance with front office procedures and ensure accuracy of... 

Fluor-BWXT

Nuclear Safety Engineer IIIII HR5976 Job at Fluor-BWXT

WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 13 offices in the United States, Europe and Asia. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles...