Job Description

Kettering Health Dispatcher

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Department Overview

Dispatchers play a vital role in protecting lives and property, ensuring safety of patients and visitors, and are the first line of communication between individuals in need and first responder services. Dispatchers need to have good communication skills and the ability to de-escalate individuals in crisis. Dispatchers are responsible answering requests from service from patients, visitors, and community members, and dispatching police/security officers for multiple hospital campuses.

Responsibilities & Requirements

Responsibilities:

• Requires ability to operate specialized communications radio equipment
• Requires ability to remain calm and perform duties under emergency and high stressed situations
• Requires ability to respond quickly and accurately to all telephone and/or radio inquires; request for assistance in emergency and non-emergency medical or police related matters
• Requires general knowledge of department and medical center information in offering assistance and direction to visitors etc.
• Requires professionalism when in contact with staff, visitors, patients or other Emergency Medical staff
• Requires ability to maintain professionalism during confrontation that may occur during telephone or face-to-face interactions
• Operate and monitor multiple in-house CCTV, alarm and access systems including the computer aided dispatch (CAD) taking necessary action when needed
• Requires dispatching police related emergency and non-emergency calls
• Use of Matrix card access system

Qualifications:

• High school diploma or GED.
• Valid Ohio Driver license or State ID card.
• Ability to obtain CPR certification upon hire.
• Skill in typing; computer operation; use or operation of radio and related equipment.
• Knowledge of applicable rules, regulations, policies and laws that address public safety related aspects in the health care setting (preferred).
• Previous experience in law enforcement as dispatcher desirable
• Never charged or convicted with a disqualifying offense per Ohio Administrative Code 3701-13-05.

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