The Laundry Attendant is responsible for ensuring the cleanliness and organization of all hotel linens and guest items, playing a key role in maintaining the high standards of hospitality expected by our guests. This position requires efficient operation of laundry equipment, adherence to health and safety standards, and collaboration with the housekeeping team to deliver exceptional guest service. Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Operate equipment necessary to sort, weigh, wash, dry, iron, and fold hotel linen. Iron and fold Food and Beverage flatwork, ensuring a crisp, clean presentation. Maintain an acceptable state of cleanliness and organization throughout the entire work area, ensuring compliance with health standards. Perform general cleaning tasks using standard hotel cleaning products, adhering to health standards. Respond promptly to special guest requests, such as cleaning unexpected spills. Assist other housekeeping associates in maintaining clean and organized work and public areas. Follow correct procedures for entering a guest room, ensuring minimal disturbance. Maintain a quiet environment on guest floors, especially in the morning hours, to enhance guest satisfaction. Handle special requests properly, demonstrating a commitment to guest satisfaction. Show care and consideration for co-workers’ rooms, carts, and equipment. Operate all laundry equipment safely and correctly. Be knowledgeable of policies regarding emergency procedures and safety protocols. Use all chemicals and cleaners properly, following safety guidelines. High school diploma or equivalent education preferred. No prior experience required, but hospitality experience is desired. Must be able to speak and understand the primary language(s) used in the workplace. Basic computational abilities and good communication skills, both verbal and written. Ensure all guest interactions are conducted in a courteous and professional manner, aligning with company standards. Collaborate with other departments to ensure seamless service delivery and enhance overall guest satisfaction Maintain strict adherence to safety and security protocols, including the proper handling of keys, lost and found items, and emergency procedures. Participate in daily hotel operations meetings and contribute to the overall hotel strategy. Perform additional duties as assigned by the General Manager, supporting the overall success of hotel operations. Qualifications: Education: High school diploma or equivalent education preferred. Experience: hotel experience preferred Ability to work indoors in moderate and controlled temperatures; however, must be able to work in extreme temperatures in laundry rooms. Must be able to stand and exert well-paced mobility for up to 8 hours in length. Regularly lift up to 40 lbs and push/pull carts weighing up to 250 lbs. Must be able to bend, stoop, squat, and stretch to fulfill cleaning/inspection tasks. Requires manual dexterity to use and operate all necessary equipment.
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