Sales Associate - The UPS Store - Part Time or Full Time Job at Holy Ship LLC, Woodway, TX

bHp4cUovNkFPN0JBT09WWXNUa0JlSTl5TkE9PQ==
  • Holy Ship LLC
  • Woodway, TX

Job Description

Job Description

Job Description

Salary: $13 - $15

Position Overview

The Team Member positions represent the front lines of the organization in our retail locations, can be either full or part time, and reports to the Center Manager. The Team Member is on their feet all day serving customers through our various profit centers of shipping, printing, packaging, freight, mailboxes, and other small business services. The iterations of advancement in this role are Training Member, Team Member, Advanced Team Member, Senior Team Member, and Team Leader. Management opportunities would be the next step in advancement.

The ideal candidate simply loves customer service, will have sales experience, strong computer skills, a friendly and genuinely helpful demeanor, a professional appearance, and will be a fast, proactive learner who makes every effort and takes every initiative to learn all aspects of the business.


Mission

The mission of the Team Member is to extravagantly serve our customers in all profit centers, create a pleasing environment by executing daily cleaning tasks, enhance the culture of joy inside the store by how they work with their team, and continually grow and develop new skills by undertaking various training opportunities. Service, Environment, Joy, Grow. This will take place through the following areas of responsibility:

Serve

  • Becomes proficient in all customer offerings; extravagantly serves in person, online, and over the phone in printing, mailboxes, packaging, shipping, freight, and small business services. For many people this requires much study in the areas of print, freight, and international shipping.
  • Learns to ask questions in a consultative manner to customers rather than just taking orders; helps to identify customer problems and solutions from TUPSS. Engages in conversations with customers to uncover possible needs and educate on how we can help. Learns to answer questions to objections and close a sale.
  • Consistently educates our customers of other services we offer that they may not know about. There is a selling component to this job not pressuring customers to buy something, but simply educating customers of how we can be a solution to their needs that they may not be aware of.
  • Looks for ways to serve customers beyond what is generally expected, such as taking the time to help a customer with a UPS issue that may not be directly related to our store, or helping a customer retrieve packages from their car in the parking lot, or learns a mailbox holders name and greets them with their mail in hand as they walk in the door these are examples of what we mean by extravagant service.
  • Follows all company service procedures including items such as completing print job tickets and print proofs, packaging according to the Packaging Guidelines, greets customers within 5 seconds of entering, utilizes the Shipping and Packaging scripts, and many others.

Environment

  • Religiously completes daily and weekly duties on the relative cleaning and operational checklists. This includes duties such as cleaning windows and doors, bathrooms, counters, organizing shelves, inventory, cabinets and drawers, vacuuming, trash take out, etc.
  • Takes ownership of the presentation of their environment, from their individual POS station to each section of the store they are working in, always cognizant of customers perceptions in how our environment is presented.
  • Helps maintain the visuals and merchandising of the store marketing collateral, signage, retail inventory, and overall organization.
  • Ensures all personal devices are kept in team member cubby and only used during official breaks out of view of customers.

Joy

  • Shows a clear bent towards being a team player. Constantly looking for ways to help out the other team members.
  • Brings a positive and joyful attitude to work each day to the extent that other team members look forward to working together
  • Proactively participates in team conversations (in person and on Slack), team training, team meetings, etc. Chooses engagement when at work, rather than disengagement.
  • Learns customer names and intentionally develops relationships and creates warm interactions with our customers.
  • In summary, learns to work by and promote our core values. Demonstrates our values in attitude, speech, decision making, and actions.

Grow

  • Consistently participates in individual training through the Learning Center, HQ communications, HQ classes (Print, Freight, Sales & Service, etc), webinars, and other sources of growth.
  • Meets with a manager once a week for a quick touchpoint
  • Attends bi-weekly team meeting for team training and team building. This is the primary method of developing our team.
  • Works through skills and competencies in our advancement path to develop towards a Senior Team Member or Team Leader.
  • Demonstrates initiative and proactiveness in training. Seeks out learning new skills and asks for training in areas needing growth.


Qualifications

  • Work ethic must demonstrate the qualities of hard work and diligence. Does not show signs of laziness.
  • Friendliness this is a customer facing position that must show a joyful enthusiasm towards customers all day. A qualified candidate really loves people and loves to serve at their core. Able to speak with a tone that is warm, pleasant, and inviting. (Not harsh, cold, or quick.)
  • Teachable is willing to adapt to and even promote and enhance our organizational culture, as described by our core values.
  • Tech proficient ability to operate various software and to type a minimum of 40 words per minute.
  • Reliable ability to show up to work on time, every time, and to not miss any shifts.
  • Physical ability to stand on feet 8 hours a day and to lift and carry a 50 lb package.


Compensation and Benefits (for Full-Time Employees)

  • Competitive Wage/Salary (See Job Offer Letter)
  • Paid Time Off (20-80 hours)
  • Paid Holidays (6)
  • 3% Employer Matching 401(k) program
  • Leadership Development Courses
  • See full list of benefits here.

Job Tags

Full time, Part time, Shift work, 1 day per week,

Similar Jobs

Northwestern Memorial Healthcare

Customer Service Coordinator - Noninvasive Cardiac Testing, Full-Time, Days Job at Northwestern Memorial Healthcare

 ...to join our quest for better? Job Description **Please note the hours for this role are 6:00am to 3:00pm** The Customer Service Coordinator reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization's Code of Ethics... 

Blake Sloan Real Estate

Real Estate Transaction Coordinator Job at Blake Sloan Real Estate

 ...? Then welcome to your new home. At Blake Sloan Real Estate , the #1 real estate team in Myrtle Beach, we dont just...  ...behind every elite agent and happy client is a rockstar Transaction Coordinator who gets it done flawlessly . If youve got the skills... 

HealthTrust Workforce Solutions HCA

Per Diem / PRN Newborn Nursery Nurse - $50 per hour Job at HealthTrust Workforce Solutions HCA

HealthTrust Workforce Solutions HCA is seeking a per diem / prn nurse RN Maternal - Newborn for a per diem / prn nursing job in Smyrna, Tennessee. Job Description & Requirements Specialty: Maternal - Newborn Discipline: RN Start Date: 07/28/2025 Duration...

Best Version Media USA

Media Sales Specialist - Hybrid Job at Best Version Media USA

The Company: Best Version Media is a U.S.based media company that...  ...family-friendly magazines. We work with entrepreneurial...  ...for a specific neighborhood, managing your own magazine. Run your...  ...your own schedule, work from home, and operate as the sole publisher... 

ARMStaffing

Travel Labor & Delivery RN Job at ARMStaffing

 ...think ARMStaffing should be your first choice, here's why: SIA's Top-50 Fastest Growing Healthcare Staffing Firms 2019 SIA's Largest Healthcare Staffing Agencies in the U.S. 2023 Celebrated as a Top Workplace in the Lehigh Valley 2022, 2023 Perfect scores...