Job Description

Estenda is a professional services organization offering software product development, data analytics, and AI services to the life sciences and medtech community. We work with companies of all sizes to develop innovative solutions to understand and improve patient outcomes.

We are seeking a dedicated and detail-oriented Software Business and Quality Analyst to join our healthcare project team. This hybrid role, focused on requirements and quality testing, is critical in analyzing business processes, ensuring compliance with industry regulations, and delivering high-quality healthcare software solutions through our ISO13485-certified software quality assurance process.

The ideal candidate will bring a strong understanding of healthcare workflows, technical proficiency, understanding of software quality assurance and a passion for improving patient care through technology.

Please note - you must live in the greater Philadelphia, PA area. You may work at home, but occasionally, you must go to the office to work with high end retinal cameras.

Key Responsibilities

Business Analysis

Requirements Gathering & Documentation:

• Collaborate with clinical, operational, and IT stakeholders to understand healthcare business needs, workflows, and compliance requirements.
• Elicit, document, and prioritize detailed functional and non-functional requirements.
• Develop Requirement and Design Documents, Use Cases, and process models.
• Act as liaison between clinical staff, business stakeholders, and technical teams to translate healthcare needs into technical solutions.

Process Improvement:

• Analyze healthcare workflows to identify inefficiencies, redundancies, or gaps.
• Propose and document process improvements to optimize patient care, operational efficiency, and data security.

Quality Assurance

Test Planning & Execution:

• Design test plans and oversee the design of test cases and test scripts specific to healthcare applications, including EHR systems, lab systems, and billing platforms.
• Oversee and participate in executing functional, integration, regression, and user acceptance testing (UAT), focusing on healthcare-specific scenarios such as clinical workflows and patient data management.
• Conduct API testing for healthcare integrations such as HL7 or other interoperability standards.

Defect Tracking & Reporting:

• Identify, log, and track software issues using JIRA.
• Collaborate with developers to troubleshoot and resolve issues promptly.

Healthcare Technical Skills

Data Validation:

• Perform SQL queries to validate patient data integrity and ensure compliance with healthcare data standards.
• Test data exchanges between systems, including EHRs, lab systems, and payer platforms.

Documentation:

• Maintain and update technical and regulatory documentation, including test results, compliance checklists, and user guides for healthcare systems.

Required Qualifications

• Bachelor’s degree in Health Informatics, Computer Science, Information Systems, or a related field.
• 7+ years of combined experience in business analysis and quality assurance within the healthcare domain.
• Proficiency with MS Office tools and issue tracking systems (ex. JIRA)
• Knowledge of healthcare regulations, including HIPAA, HITECH, and GDPR.
• Basic SQL knowledge for querying healthcare databases.
• Excellent communication, problem-solving, and organizational skills.
• Excellent business and technical writing skills.
• Live in the greater Philadelphia, PA area

Preferred Qualifications

• Familiarity with EHR systems (e.g., Epic, Cerner, Meditech) or other healthcare platforms.
• Understanding of healthcare interoperability standards (e.g., HL7, FHIR, ICD-10, CPT).
• Certification in healthcare-related disciplines (e.g., CPHIMS, CBAP, ISTQB).

Key Competencies

• Healthcare Industry Knowledge: Understanding of clinical workflows, patient data management, and regulatory compliance is desired.
• Analytical Thinking: Ability to assess complex healthcare processes and identify areas for improvement.
• Attention to Detail: Meticulous approach to testing and documentation, ensuring data accuracy and system quality.
• Collaboration: Comfort working remotely across clinical, operational, and technical teams.
• Time Management: Ability to prioritize and manage multiple projects.

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