Business Operations Analyst | Salesforce Job at Cypress HCM, Lehi, UT

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  • Cypress HCM
  • Lehi, UT

Job Description

We have an exciting opportunity for a Business Operations Analyst 3 with the top leading multimedia and creative software company in the world using cutting-edge tools and technologies, including industry-leading AI and creative software, empower millions of users to achieve their creative and business goals.

As a Business Operations Analyst, you'll have the opportunity to collaborate with cross-functional teams, optimize workflows, and drive efficiencies that directly impact our enterprise Digital Media quote to contract operations.

Job Details

  • Business Operations Analyst 3 (Contract)
  • Location: Lehi UT (Hybrid Tuesdays, Wednesdays, and Thursdays)
  • Duration: 1 Year
  • Team: Quote to Cash Operations

Key Responsibilities:

  • Work with Operational teams, Product Business Units, Pricing Strategy teams, to support and operationalize the Go-To-Market offers
  • Coordinate, review, and assist in delivery of product and process-specific training related to the Enterprise Go-To-Market offers
  • Build and maintain approval and process documentation related to Adobe's Enterprise offerings
  • Communicate Go-To-Market changes, process changes, and or system changes to global operational and approval teams that would impact deals they support
  • Actively participate in projects within Pricing and Revenue Operations and advocate for continuous improvement in the quote-to-cash processes
  • Serve as the first point of contact for team members encountering issues or seeking guidance related to quote-to-contract processes in Salesforce and Microsoft Dynamics.
  • Investigate reported issues, troubleshoot system errors, and provide timely resolutions or escalate to appropriate teams for further assistance.
  • Maintain documentation of common issues, resolutions, and user guides to facilitate self-service support and knowledge sharing within the team.
  • Assist in system administration tasks such as user management, permission setting, and configuration updates.

Required Skills & Qualifications:

  • Outstanding communication skills, able to articulate challenges and help inform decisions to relevant collaborators
  • Proven ability to identify problems, propose solutions, and drive projects to completion in a fast-paced environment.
  • Meticulous attention to detail and a commitment to delivering high-quality work with a focus on accuracy and precision.
  • 3+ years of experience as a business process analyst or similar role, with a strong understanding of quote to contract operations, Salesforce and/or Microsoft Dynamics
  • Experience with Wiki, Workfront and JIRA or equivalent bug management software
  • Ability to adapt to changing priorities and thrive in a dynamic, rapidly evolving environment.

Compensation:

  • Up to $45.25 per hour.

# 36144330

Job Tags

Hourly pay, Contract work,

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